FAQs

Frequently Asked Questions

1. What is your policy regarding collecting Copay/Co-Insurance and Deductible?

A: You are responsible for your Copay at the time of your visit. We will bill your insurance first out of courtesy. You are responsible for the balance after insurance payment.

2. When and how am I charged a No Show fee?

A: We require a 24 hour notice for any appointment cancellations. You are charged a ‘No Show fee’ if you do not cancel your appointment on time or do not show up. This fee is 25 dollars. We do make exceptions for emergencies case by case.

3. What is your policy regarding insurance verification for visits and procedures?

A: You are responsible in verifying whether a particular visit or procedure is covered by your insurance. However, we do request insurance authorization for procedures out of courtesy.

4. Am I responsible for knowing all the office policies in place at the time of my visit?

A: Yes , a copy of Office Policy is provided upon request so that you can get answers to questions that you may have. For additional questions not addressed in the office policy document,  feel free to ask the staff at the front desk.